Lawn Care Terms and Conditions
This is an agreement between Burphy’s Yard Care, hereinafter referred to as the contractor and/or we and you hereinafter referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to provide the mowing services as agreed and the client (you) agrees to pay the charges specified herein.

All Turf: Areas will be mowed to maintain with blades set at height of 3.5''- 4.5''  throughout the mowing season  unless requested otherwise. All mower blades are sharpened to ensure smooth cutting of the turf. If we feel your turf is not in need of service due to conditions of the turf, we will not perform the service. In conjunction with each mowing, trimming will be performed around all objects in the turf areas, such as trees, utility boxes, light posts, shrubbery beds, etc.  All sidewalks, asphalt paths and concrete curbs shall be neatly edged to produce a clean sharp line of turf. Grass clippings will be blown from the  sidewalk, curbs, and parking areas with each mowing.
 
Seed Application: Seed is NOT Guaranteed as area covered must be watered daily for at least two weeks then as needed during the growth process. Inquire regarding watering tips.
.
Guarantee: Your satisfaction is very important to us. Weekly mowing service is guaranteed. If for any reason you are not satisfied with the service please, let us know within 24 hours so we can get it corrected for your next service or inspect. We have GPS tracking devices on all Burphy’s Yard Care Vehicles. 

Bi-Weekly Services: Every other week mowing: If you sign up for bi-weekly service (every other week mowing) we cannot guarantee quality of cut as bi-weekly service is not recommended for best results. Most yards won’t look their best (in season) with less than weekly service. Logistically and Financially, it is not feasible to double or triple cut your lawn to maintain quality and our teams have been instructed to no longer do so.

Rain or Snow: We live in Utah, where mother nature can't make up it’s mind!    IF IT RAINS AT ANY POINT DURING THE WEEK – ESPECIALLY FOR ONE FULL DAY – ALL PROPERTIES SCHEDULED FOR THAT DAY ARE PUSHED TO THE FOLLOWING DRY DAY (UNLESS MULTIPLE DAYS OF RAIN OCCUR). WE DO NOT SEND TEAMS OUT ON SUNDAYS. If your Services are completed the following day after a storm come with certain challenges, especially in the Spring when grass is growing faster than we can cut it (it has rained off and on, this season). Some weeks may be missed and/or mowed twice depending on the mowing schedules and inclement weather.  Quality may be compromised after a rainstorm, however, we do the best we can, within reason, given the conditions.

Tall Grass: When you sign up for service it is assumed that your lawn is not overgrown; and prices are based as such. It takes substantially longer to mow an overgrown lawn and prices may vary based on condition of lawn at time of first service.  
Automatic Sprinklers/Irrigation Systems: Please try not to water the day of your scheduled service, the cut may not be satisfactory, grass blades lay over when wet and blowing off debris is difficult. Redo’s are not offered when the grass is wet from irrigation and/or rain.
 
Pictures: We take before and after pictures of your services. We will do our best to make sure no person or persons are in the picture. 

Damage: We are very careful when we service your lawn, if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 hours after the service where damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt for the item, photos of the damage, contractor may require a review of the item to evaluate the damage. If we are required to move objects to service your lawn and/or landscape, we cannot guarantee they will be put back in the correct place. 
Items left in the Lawn: Hoses, toys, and other items left on the lawn: we are not responsible for damage to items left on the lawn. The teams do their best to avoid running over hoses, toys, paper, dog bones, etc. However, we work very fast and these items are sometimes difficult to see, so, please, take a moment and collect all objects on the lawn before the service team arrives.

Covered Damages: Covered damages that occur during the performance of our services: shall be the sole responsibility of the Burphy’s Yard Care.  All approved repairs will be made by a contractor; repairs made by others will not be our financial responsibility. 

Pet Waste: Burphy’s Yard Care Offers pet waste removal. If service is not chosen and there excess amount of pet waste before mowing or Aeration and or Power Raking you will be charged an additional fee of $25.00. Please remove pet waste from the lawn prior to mowing service. 

Charges: Auto-Pay, conveniently charges a valid credit card on file the week service is performed typically the day after service. Keep in mind the charge does not always post to your account the exact day we enter it. You will be getting an email. With a detailed invoice of your charges.  

Insufficient Funds: If a customer is billed and payment is not accepted there will be an additional charge of $25.00 and services will be on hold until payment is completed.

Duration of Service: Regular Mowing season is typically end of March through the middle of October, depending on growth/weather conditions. Please note that weather does affect the need for weekly or Bi-Weekly service and we may change your schedule accordingly.
 
Season to Season Continuing Service: We consider you our loyal customer from season to season until you cancel. For the convenience of our customers, service will automatically renew in March unless you request otherwise.

Skipped Mows: To skip a service you MUST contact us by phone or e-mail at least 24 hours in advance, if you do not wish to be serviced on your scheduled service day. You will be charged for that week of service.

Holidays: Schedules may be moved forward or back due to a week day holiday.

Inaccessible Yards: Once the service team arrives we begin our systematic approach to servicing your lawn. In order to provide timely, efficient and dependable service WE DO NOT CALL OR KNOCK on the door if a yard is inaccessible. Our team will note the work order the reason why an area was not serviced. We do not offer credits or redo’s for missed areas due to inaccessible yards. If a trip is made and we were unable to service any areas the regular service fee will be charged. If you request a return trip the regular service fee applies and service is rescheduled when we are in the area. Additional fees may be charged.
Inaccessible Yards include but are not limited to: locked gates; broken gates; ongoing projects; moving vans; too many parked cars; pets outside; outdoor parties; irrigation running; construction material or workman in a yard.

Combination Locks: With a combination lock we can guarantee your peace of mind and insure our ability to service your property. If you already have a combination lock let us know and we’ll keep the number on file.

Locked Gates: Our service teams are careful about locking and closing gates, if security is a concern, please make a quick check of the gate and lock for closure after our service to ensure the gate is secured and please contact us if you find the gate/lock open, we will remind the service team to lock every time! However, we cannot guarantee a gate will latch and the lock is in place. You accept our service with these terms.

Pets: Our service teams love pets; not all pets love us! We are careful about locking and closing gates. We cannot guarantee a pet will not escape. We recommend keeping your pets inside on service day and check the gate for closure after service to ensure it is latched before releasing your valuable pets into the yard. You accept our service with these terms.

Cancels, Changes, Complaints, and Communications: Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information. Contacting the office directly allows us to ensure that your changes or needs are noted correctly in your customer file and are placed on work orders. This is the only approved way to make a change to service or additional services. The team is authorized to perform only the work listed on their work order for the day, additional work requires authorization and  approval of the office before proceeding.

Cancellations: You may cancel this agreement at any time with one week notice (no weekend cancellations for the following Monday). However,  (there is a 75% charge in the remainder of services not rendered) Any service completed prior to cancellation will be due. Accepted ONLY through email, by contacting us by phone 801-556-3538. It is your responsibility to inform us of a cancellation.

E-Mail: Electronic notification is monitored from 8am to 4pm during mowing season and checked on a regular basis during mowing season. We prefer to use e-mail, because your message gets to us even when we are out of the office, we can respond sooner, regarding schedules changes and special service instructions. We are still happy to hear from you by phone too!
 
Telephone or Text: The office is open from 8am to 4pm Monday through Friday during the season. We will do our best to return your call by the end of the day. Messages are checked on a regular basis during and after the mowing season